RARE CASES

If for some reason you have a rare model that doesn't reset with any of the directions above:
For this rare scenario there is only one thing that can clear the memory and that is a magnet. A normal magnet that you get from a hardware store will do. You will need to open the box with a screwdriver, alan wrench, or other appropriate tool (can be bought at radio shack) and then apply the magnet to the box's memory chip. Look for the black memory chip and leave the magnet on it for 5 minutes. Do this to anything resembling a memory chip.

After that you can remove the filter. If the box isn't working right, call the cable company and tell them that your kids were messing with the box and that it's not working right. They will reprogram it over the phone. If you open your box and don’t see a chip but a purple battery then you should use the below instruction. If you think you have both and are in doubt email us….

1. Unplug the box, disconnect all cables and remove the filter.

2. Using a Jerrold or GI tool (available at Sears or Radio Shack) simply open up the box and disconnect the battery. Almost all the batteries inside are purple. It will do a cold reset every time the power is cut off.

3. After you plug the box back in, the box will say 0 and will be all the way to the right of the LCD. You have to call the cable company and tell them your box froze. They will tell you how to cold reset and ask you to do this. Play along and follow their lead. Once they send the re-initialization signal and the menus and on-screen programming are up and running with all the correct show times, put the filter back on and enjoy all over again.

4. Please remember to always take the filter off for re-initialization or you won't get the PPVs. There is no need to modify the box until the PPVs stop coming in. There are a few systems that don't use a system for security but every cable company will eventually! Every cable company programs their boxes differently.